Returns & Refunds

Change of Mind

Due to the perishable and living nature of our plants, we cannot accept returns for change of mind.

Faulty or Damaged Plants

If your order arrives damaged, faulty, or incorrect, please contact us at rivercityplantco@outlook.com within 24 hours of receiving your items. We will need:

• Your order number
• Photo(s) of the damaged or faulty plants
• Proof of purchase (confirmation email, invoice, or receipt)

If the product is defective, incorrect, or not as described, we will offer a replacement, refund, or store credit, in line with Australian Consumer Law (ACL).

We cannot accept claims for damage caused by misuse, neglect, or improper care of the plants.

Replacements & Exchanges

If a replacement is requested, we will provide the same plant where possible. If it is out of stock, we may offer an alternative or refund.

Refunds

Refunds

• Approved refunds will be processed using the same payment method as the original purchase.
• Refunds may take up to 7 business days to appear, depending on your bank or payment provider.

Consumer Guarantees

This policy does not affect your rights under Australian Consumer Law (ACL).

• For major faults, you are entitled to a refund, replacement, or compensation for any additional loss or damage.
• For minor faults, we may offer a repair, replacement, or refund.
• We do not provide refunds or replacements for items damaged due to misuse.

Certain rights under the Competition and Consumer Act 2010 (Cth) cannot be modified or excluded.

Policy Updates

We may update this policy from time to time. Purchases made after a policy update are subject to the latest version. We recommend checking this page periodically.

Contact Us

For any returns or refund inquiries, email us at rivercityplantco@outlook.com. We currently do not offer phone support.